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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The api-ms-win-downlevel-user32-l1-1-0.dll went missing on

Customer Question

the api-ms-win-downlevel-user32-l1-1-0.dll went missing on my gateway desktop,model 7310. i am unable to download any online programs, or install,un-install programs from my control panel
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

If you're missing a Windows system file there is a utility you can run that will attempt

repair/replacement of the files.

Click the start button and in the search area type: cmd

You'll see cmd at the top of the search results. Right-click on it and select Run as Administrator.

At the blinking prompt in the black window type: sfc /scannow

and press Enter to start the utility.

Once it completes, restart your machine and check if the issue is resolved.

Customer: replied 10 months ago.
sir it didnt work
Expert:  Byron replied 10 months ago.

How long ago did this start?

Customer: replied 10 months ago.
the problem is not with this pc it is with a different one
Customer: replied 10 months ago.
byron, are you still there
Expert:  Byron replied 10 months ago.

That's fine. On the other PC

Click the start button and in the search area type: rstrui.exe and open the search result.

This will start System Restore.

Click Next, put a checkmark in the box Show more Restore Points.

Select a restore date just prior to when this started and click Next.

Click Finish and let the restore complete. After the computer has restarted check if the issue is resolved.

Customer: replied 10 months ago.
i tried system restore quite a few time and it didnt restore to any dates that i wanted it to
Expert:  Byron replied 10 months ago.

Do you have a second Windows 7 machine?

Customer: replied 10 months ago.
i do, thats the one that i am having the problem with
Expert:  Byron replied 10 months ago.

From the good machine copy these files to the bad machine to C:\Windows\System32 folder

Source: C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-shell32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l2-1-0.dll
Source: C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll

If asked to overwrite say yes

Customer: replied 10 months ago.
the machine that i am talking to you on is a gateway model 7310s and it has windows xp as its op system
Expert:  Byron replied 10 months ago.

I thought you had 2 Win 7 machines.

Customer: replied 10 months ago.
about two weeks ago
Customer: replied 10 months ago.
i'm afraid that i am un aware as to how to send those files to the other machine
Expert:  Byron replied 10 months ago.

You would need to use a flash drive to make the transfer.

Customer: replied 10 months ago.
i have tried that on the earlies date that i could an
he system restore still failed for that daate
Customer: replied 10 months ago.
is there a way that you can send me an e-mail of the files that you want me to send to the problem machine???
Expert:  Byron replied 10 months ago.

I'll see if I can figure out a way to do it. It may take a couple of hours.

Customer: replied 10 months ago.
the problem machine is initionalizing system restore now but its very slow doing it
can you forward them file to my e-mail address
Customer: replied 10 months ago.
i do have a flash drive, it has 16 gig's of space
Expert:  Byron replied 10 months ago.

I'll send a link on this page but it's going to be a while before I can do that.

Customer: replied 10 months ago.
Ok
Customer: replied 10 months ago.
The system restore failed again
Expert:  Byron replied 10 months ago.

What is the brand and model number of the computer?

Customer: replied 10 months ago.
Gateway model(ak)mfatxgem agb7310
Customer: replied 10 months ago.
It is 10 yrs old
Expert:  Byron replied 10 months ago.

I just looked up the specs. It originally came with Windows XP.

Customer: replied 10 months ago.
but it has Windows 7 now
Expert:  Byron replied 10 months ago.

Here's the download link to the files: http://www.wikisend.com/download/100976/DLLs.zip

download the file to your flash drive. Plug the drive into the Win7 pc and copy the file to your desktop.

Right click on the file and select Extract All. It will create a duplicate file on your desktop that

is a regular folder. Copy the api-ms-win-downlevel-user32-l1-1-0.dll file to the Windows\System32 folder.

Expert:  Byron replied 10 months ago.

Hi. Were you able to copy the file over?

Customer: replied 10 months ago.
I am doing it now
Expert:  Byron replied 10 months ago.

ok thanks