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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't print on my Brother MFC 495CW, I can't print on my

Customer Question

I can't print on my Brother MFC 495CW
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I can't print on my Brother MFC 495 CW
JA: Is there anything else the Computer Technician should be aware of?
Customer: No
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 year ago.
nOT INTERESTED
Expert:  Cody replied 1 year ago.

ok

Expert:  Cody replied 1 year ago.

Are you seeing any errors, or you go to print and just nothing happens?

Customer: replied 1 year ago.
eRROR MESSAGE - BROTHER NOT WORKING
Customer: replied 1 year ago.
I HAVE TO GO EAT - CAN I COME BACK LATER?
Expert:  Cody replied 1 year ago.

can you take a screenshot and attach here?

Is it plugged in with a usb cable?

Expert:  Cody replied 1 year ago.

sure that's fine

Customer: replied 1 year ago.
I'm BACK - THANK YOU FOR WAITING!
Customer: replied 1 year ago.
THE ONLY THING MY PRINTER PLUGS IN TO IS AN ETHERNET PLUG ON MY COMPUTER.
Expert:  Cody replied 1 year ago.

you have an ethernet cable from printer to computer?

Is the computer connected to WiFi then?

Customer: replied 1 year ago.
I HAVE A WIFI BROWSER BUT I DON'T KNOW IF THE PRINTER IS CONNECTED TO IT.
Customer: replied 1 year ago.
tHE COMPUTER IS CONNECTED TO A WIFI.
Expert:  Cody replied 1 year ago.

plug the ethernet cable into your router

so from printer to router

Customer: replied 1 year ago.
I DID THAT - IT STILL WON'T PRINT.
Expert:  Cody replied 1 year ago.

you now have to figure out what the IP address of the printer is

you can use this program to find it http://filehippo.com/download_advanced_ip_scanner/download/86c5b518d570bfe1dd11e7500f3a60b9/

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

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