Hi there! My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
believe that a SECURE REMOTE CONNECTION, where I connect to your computer work on this as you watch, would be the fastest and easiest way to resolve your issue and I have offered this as a Premium Service. This is optional, and if you choose not to do this, I can try to find a way to help you here.
Did any of the above methods resolve your issue? If so, kindly take a moment to rate my service so will receive credit for my answer. You can provide a rating by clicking on the stars and then clicking on submit. If your problem is not resolved and you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!