I'm sorry about the issue. Is it a new laptop? What's the model of your windows 10 laptop?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
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Thank you. Besides showing your name, is it also showing an email address?
Also, do you have another computer that is currently working?
I'm sorry; that is only optional. There is no additional charge; I can help you here online via this web page. I can provide written instructions here for you; we guarantee our service, so don't worry. Please reply at the box below. Thank you.
Please let me know the following, so I can help.
On the problematic laptop, besides showing your name, is it also showing an email address?
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I'm sorry, where is it asking you to log in? Just ignore it. Please just communicate with me at this web page only.
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