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I'm sorry about the issue. Is it a new laptop? What's the model of your windows 10 laptop?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
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Thank you. Besides showing your name, is it also showing an email address?
Also, do you have another computer that is currently working?
I'm sorry; that is only optional. There is no additional charge; I can help you here online via this web page. I can provide written instructions here for you; we guarantee our service, so don't worry. Please reply at the box below. Thank you.
Please let me know the following, so I can help.
On the problematic laptop, besides showing your name, is it also showing an email address?
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I'm sorry, where is it asking you to log in? Just ignore it. Please just communicate with me at this web page only.
Our customer service has contacted you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.