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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot password to get into ,y laptop, It has Windows ten on

Customer Question

Forgot password ***** get into ,y laptop
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: It has Windows ten on it and I forgot my password
JA: Is there anything else the Computer Technician should be aware of?
Customer: I don't know
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. Is it a new laptop? What's the model of your windows 10 laptop?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
Shows my name. And says to use my outlook password. But I changed it yesterday and got side tracked when I went to write down new password ***** forgot about it
Expert:  Viet - Computer Tech replied 8 months ago.

Thank you. Besides showing your name, is it also showing an email address?

Also, do you have another computer that is currently working?

Please reply at the box below. Thank you.

Customer: replied 8 months ago.
I can't afford that so I guess I'll keep searching
Expert:  Viet - Computer Tech replied 8 months ago.

I'm sorry; that is only optional. There is no additional charge; I can help you here online via this web page. I can provide written instructions here for you; we guarantee our service, so don't worry. Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 8 months ago.

Please let me know the following, so I can help.

On the problematic laptop, besides showing your name, is it also showing an email address?

Also, do you have another computer that is currently working?

Please reply at the box below; we guarantee our service. Thank you.

Customer: replied 8 months ago.
If I log now will I still be charged more then five dollars
Expert:  Viet - Computer Tech replied 8 months ago.

I'm sorry, where is it asking you to log in? Just ignore it. Please just communicate with me at this web page only.

On the problematic laptop, besides showing your name, is it also showing an email address?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 8 months ago.

Our customer service has contacted you.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you.

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