Hi! My name is ***** ***** it is my pleasure to assist you this evening.
Would you be interested in connecting to me via a remote session so that I can help you figure this out? A remote session allows me to see and interact with what is on your screen, and is typically a faster and more fool-proof method of troubleshooting that attempting to resolve problems via chat. It is a completely optional service, but highly recommended in cases dealing with specific issues like this one.
Before that, though, I just want to confirm: have you already attempted these steps?:
I am just checking back with you to see if my last suggestion -- using Gender Seek on OurTime.com -- worked to resolve the issue you were experiencing? If you're still having trouble or would like further assistance, please let me know.
It was nice to have "met" you, and I hope you'll return to JustAnswer.com if we can ever be of assistance to you in the future!