I am the person that will be helping you today.
May I ask for the brand and model name of your computer?
I will be standing by, looking forward to your response.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Okay. I will do that. Sorry, but I don't work for free.
Bringing it into a repair shop may be what you want to do. They will charge a minimum of around $100. Bye for now.