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You had mentioned that you wanted to reach live technical support. So I can make sure we get you to someone with the right background, can you describe the issue you are having.
Does the issue happen on a windows computer, mac, or an ipad or iphone?
When did the issue first start happening?
What have you done so far to try and fix the issue?
Also, if theres any other details about the problem you are having that you think may help us to understand and resolve the issue you are having, please include those details in your reply.