Hi Sonia! My name is ***** ***** it is my pleasure to assist you today.
Unfortunately, I didn't receive any specific information about your phone (model, carrier, etc.) when your question came through...but you should be able to reach voicemail by calling your own telephone number. Please let me know whether that works for you.
Hi Sonia: It's been awhile since we chatted, so I wanted to check back in and see if my previous suggestion -- dialing your own telephone number from your phone -- allowed you to access your voicemail? If you're still having trouble or require any additional assistance, please let me know!