Hi there and welcome
Can you tell me please the exact message you get when you try to sign into your account?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Its best if I connect to your computer and do this for you? do you wish me to do this?
Its the deposit you made for the service.
Now, for your problem, can you click on my link please
Choose I have other problems signing in and complet the process
Let me know the results please
ok, do you usually use the account from home?
ok, it is not detecting that you sign in from the office.
try the link on your mobile please.
No one can do this due to security reasons.
you need to do this from the home computer then, as this is what it is requesting.
You did not accept the request for a remote session, hence none made.
But I gave you the instructions on how to regain access to your account. As I never heard from you once you received the instructions then appears you got into your account again, good news.
You need to contact customer service for a refund if you do not wish to pay for the service received..
Thanks and all the best
yes, the recovery is the link I gave you, hence why it worked.
As per the message I sent you (repeated below)
can you click on my link please
please contact customer service for all payment questions, they can help you with this.