Ok, if you have access to the internet via Firefox. Then lets download and install this free program.
Once downloaded, make sure to install it, and run it. Have it scan your computer. When it completes, right click any item in the list of what it found, and then select apply to all > delete.
Then click next. Then click activate free license, enter your email address twice, and click next again.
It will then remove what it found and ask you to restart the computer.
Once thats done. We may still need to clear the cache and recent history from microsoft edge.
- In the Microsoft Edge browser, go to More ( the three dots ... ) > Settings.
- Under Clear browsing data, select Choose what to clear.
- Choose cookies and saved website data, cached data and files, and browsing history.
- Then click clear.
Once thats complete, go to more, settings. And near the top where it says open with, choose Start page.
That should get us started.. Though the virus may block some of these attempts so stay in contact and let me know if you get stuck at any point.
Ive also seen your request for secure remote assistance. I tried to accept that while writing this reply but it told me the payment failed. I will send the offer back to you so you can approve it, if you want me to connect and fix the issue for you.
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Senior Technician and Network Switching Systems Operator / Maintainer.