Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Sir/Ma'am are you able to log in to your AOL account successfully?
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Sir/Ma'am this is justanswer which is a paid tech support site. We do not have any tie up with any companies like Microsoft or MSN or AOL but we can also help you fix the issue you are facing. We have been online for the past 10years and we have A+ rating from Better Business Bureau which you can check using this link http://ww2.justanswer.com/about-us Please let me know whether you want to continue with our tech support.
No problem i will request the customer service to close this question and refund the amount.