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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32130
Experience:  Over 20 years of consulting to the IT industry
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I have an Asus T100, SO, do I wait? Keyboard works fine to

Customer Question

I have an Asus T100
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: SO, do I wait?
JA: Is there anything else the Computer Technician should be aware of?
Customer: Keyboard works fine to login and then ceases to work when in Windows itself
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

Can you remove the power cable from the Asus then hold the power button in for 60 seconds then release.

Connect the charger again, turn it on and tell me please if you still have the issue.

Customer: replied 10 months ago.
Hi RichardNo. Touchpad works fine, just the letters and numbers are not working.
Expert:  Richard replied 10 months ago.

Disconnect the tablet from the Keyboard, then connect it again, while it is on, does it then respond?

Customer: replied 10 months ago.
No change, just the Touchpad is responding
Expert:  Richard replied 10 months ago.

When did the problem start?

Customer: replied 10 months ago.
Just this AM. I can "hear" the keys but no symbols are being typed.
Expert:  Richard replied 10 months ago.


Which version of windows do you have installed?

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

Thanks, ***** ***** to do a system restore please.

To do this, close all programs.

right click on the windows start button, bottom left, and click on Control Panel

click System and Security

Then click on System

Then System Protection

Then System restore

Choose a date before this problem occurred.

Let it complete and tell me if it now functions correctly please

Customer: replied 10 months ago.
Looks like it is trying to install an update to Windows 10. Also looks like it has run out of space
Expert:  Richard replied 10 months ago.

ok, let it complete though and let me know the results please.