Have you tried putting in safe mode then click on system restore/ to go to safe mode turn computer off until shutdown/ then turn on and hold the F8 key down until go in safe mode then click on system restore/ don't format whole drive/ choose restore but keep all files
Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you see any error message displayed upon starting your HP computer. In case you get a blue screen, let me know what it says there.I am awaiting your reply.Thanks,IT Miro
It seems that something has happened to boot files which are needed to properly load Windows 7. Since you have Windows 7, you should be able to fix the problem easily.Here is what to do:First, restart your computer and then keep pressing the F8 key rapidly until you see the Advanced Boot Options. Once you see that menu, select the Repair Your Computer option and press Enter. Wait for a while and follow the on-screen instructions. You should get to the window that has several repair options, including Startup Repair.So, click on Startup Repair which should fix all found startup problems automatically. Once it has finished, your computer should restart and operate normally.However, if it is still the same, repeat the instructions to go back to the System Recovery Options window, but now select System Restore. When you click on System Restore, follow the on-screen instructions where you can choose one restore point based on a date to revert system settings back to that date (when all worked fine). Wait for the process to finish and it will automatically restart the computer. Hopefully, the problem will be gone. Don't worry about your personal files as they won't be affected by System Restore.If you encounter problems, I am here to help you further.Regards,IT Miro
OK, try with System Restore now. In case it fails the first time, you can try with another restore point since there should be several listed.
Good - at least you can now boot to Windows 7. Please manually restart the computer and then check if the "not genuine" message will still be there.
No problem. What is the status of the problem?
I am writing some suggestion now. Hold on...
Here are several suggestions on how you should be able to solve the problems you mentioned.
#1. Scan for corrupted Windows files
There may be some corrupted Windows files. I suggest running the system integrity check using the Command Prompt.1. Click the Windows Start button and type cmd into the search box and once you see a black Command Prompt icon in the search results, under the Programs section, right-click it and select Run as administrator2. When the Command Prompt window opens, type:sfc /scannowand press Enter. Note that there is space after "sfc"3. Wait for the scan to finish. It may take up to 1 hour to complete. That command is used to detect and automatically repair corrupted Windows files. Once it is done, restart the computer and check if that made any changes#2. Manually check for new Windows Updates and install them
Installing the Windows Updates may solve many Windows problems. I suggest manually checking for new Windows Updates and installing them.
1. Click the Windows Start button and type:
into the search box and press Enter
2. When a new window opens, click the Check for updates button. Wait a while and you will be able to install all new available updates
3. It may take a while to finish. When done, restart your computer and check if there are any changes
#3. Check the Windows activation status
If Windows 7 had been activated before, but now displaying it is not genuine and asks for a new activation, please do the following:
1. Click the Windows Start button and then click on Control Panel
2. Click on the System and Security category and then click on System
3. Scroll to the bottom of the window. Check what is displayed in the "Windows activation" section. You may need to click on "Activate now" or "Change product key" to proceed with the re-activation. If asked to type a product key, just enter the same one you had originally used
#4. Web browsers check
Since you mentioned Mozilla Firefox won't open web pages, please start another web browser, such as Internet Explorer, and check if it will work. To do that, click the Windows Start button and type Internet Explorer into the search box and press Enter. Let me know the results.
No problem. Try those suggestions tomorrow. Hopefully, the desktop will respond.
The 0x8007232B error code means Windows cannot communicate with the registration server. Please check if you are connected to the Internet. Are all web browsers working?
In that case, you can uninstall current wireless network drivers and then re-install them. It should solve the connection problem.To do that, follow these instructions:1. Click the Windows Start button and type:
2. In the Device Manager window, expand the Network adapters category3. Now locate the wireless network adapter - it should say Intel WLAN or Qualcomm Atheros or Ralink or Realtek, or anything with the words "wireless", "wifi" or "wlan"Once you have located your wireless network adapter, right-click its name and select Uninstall. Check the Delete the driver software for this device check-box if it is available4. Confirm by clicking OK and when you see it has disappeared from the list, restart your computer5. When your computer restarts, it will automatically re-detect the wireless network adapter and re-install the drivers6. After that, re-connect to the wireless network and check if the Internet connection is fully working with all web browsers
It seems to me that your Windows 7 installation is heavily corrupted and you may want to consider re-installing it since you keep having all kind of problems.
The current product key can be extracted using a special program, and there is a way to create a Windows 7 installation for free by downloading the installation files from the Internet and burning them onto a blank DVD.
If you would like to re-install Windows 7, I can provide the instructions on how to extract the product key and create a Windows 7 installation disc.
You shouldn't be experiencing these kind of problems. I suggest re-installing Windows 7.
Please tell me the edition of Windows 7 that is currently installed, such as:
- Home Basic
- Home Premium
Also, let me know if it is 32-bit or 64-bit.
Download and run a free program called ProduKey that is able to extract the Windows product key.
Once you have the Windows 7 product key, go to this link to download the Windows 7 installation files:
Since the wireless connection is not fully working, please connect your computer directly to your router using an Ethernet cable, and check if you can access the Internet.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.
I am sorry to see the problem is still there.
I suggest booting your computer into Safe Mode with Networking to see if you can access the Internet from there.
To do that, restart your computer and then keep pressing the F8 key rapidly until you see the Advanced Boot Options menu. Once you see it, select Safe Mode with Networking. Log in to your Windows account and check if the Internet works.
Let me know the results.
It looks like there is a problem with the network settings in general. May I know if there is another computer connected to the same home network?
By home network, I meant your router.
Please check the network settings (IP addresses) on your desktop computer and compare them to the ones on your HP laptop.
1. Click the Windows Start button, open the Control Panel and click Network and Internet and then Network and Sharing Center2. Click on Change adapter settings located in the upper left corner3. Select a network adapter in use (either Local Area Network or Wireless Network Connection), and right-click it and choose Status and then click the Details... buttonYou will see network connection details. What that information down.- IPv4 Address- IPv4 Subnet Mask- IPv4 Default Gateway- IPv4 DNS Server
Do the same on your HP laptop and let me know the difference.
The instructions apply for Windows 8.1 as well.
For Windows 8.1 computer:
Right-click on "Ethernet" and select Status. On the Status window, click on Details...
You will then see the network connection details. What that information down.- IPv4 Address- IPv4 Subnet Mask- IPv4 Default Gateway- IPv4 DNS Server
That should be fine; however, since the network connection is still unavailable, please manually assign the IP addresses on your HP laptop.
1. Right-click on the network adapter on your laptop and select Properties
2. Scroll down a bit and double click Internet Protocol Version 4 (TCP/IPv4)
3. Select Use the following IP address and type this:
IP address: 192.168.1.25Subnet mask: 255.255.255.0Default gateway: 192.168.1.254Preferred DNS server: 188.8.131.52Alternate DNS server: leave blank
4. Click OK > OK
5. Now check the Internet connection
DHCP is disabled when you enter the IP addresses manually, as you now did per my recommendation.
I am really not sure what caused this network blockage. It is strange the network is not available while in Safe Mode with Networking, since Windows loads only basic drivers and services there, without any usual startup program.
I guess you will need to re-install Windows 7 to solve all the problems you are experiencing. Since you were able to extract the product key using the ProduKey program, you can download the Windows 7 installation files using your desktop computer. Go to the link below to download the Windows 7 installation files:
You will then be able to burn an installation disc and use it on your HP laptop to re-install Windows.
Microsoft Virtual WiFi miniport gets created for Intel wireless network adapter - it provides some advanced features, such as connecting devices to a private network with no Internet connection. It is disabled by default. You can ignore it.
Intel Centrino is a wireless network adapter. Since you mentioned connecting the HP laptop directly to your router using a network cable, then you need to enable the "Local Area Network" adapter.
Is it enabled now?
I believe the Windows 7 installation on your HP laptop is corrupted, so you will need to re-install Windows.
My last suggestion regarding fixing the issue is to use a program named AdwCleaner. It can automatically remove all browser toolbars and other add-ons that can install with other programs and generate warnings, pop-ups and ads. It can also remove all programs that change Windows settings, such as network settings. If the network blockage was caused by one of such programs, AdwCleaner will remove it and restore default network settings.AdwCleaner is free and can be downloaded on this link:http://tinyurl.com/LK49358Download it using your desktop computer and then transfer it to your HP laptop using a USB disk drive.
To use it, exit all running programs on your HP laptop, especially web browsers and then start AdwCleaner.Click on the Scan button. Wait until the scan has finished – it might take a few minutes. Once done, you will see the results. You can then click on the Cleaning button to remove all detected files. This program is safe to use because it only scans for programs and components included on its list so it won't remove any personal data or programs that you actually use.Once that is done, it will require you to restart the computer, so do it. After the restart, check if you can access the Internet.
If not, you can restore the automatic IP configuration (DHCP):
1. Right-click on the "Local Area Network" adapter on your laptop and select Properties
3. Select Obtain an IP address automatically
5. Now check the Internet connection again
If it is still not working, I suggest creating a backup of the important data on the HP laptop and proceeding with the Windows re-installation.