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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can not connect printer to comupter

Customer Question

can not connect printer to comupter
Submitted: 7 months ago.
Category: Computer
Expert:  GeekGal replied 7 months ago.

Hello. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. What typ of printer are you trying to connect?

Customer: replied 7 months ago.
printer is on Lexmark pinnacle 901 wi orange fi computer hp window printer is dead
computer says we are not connected
Customer: replied 7 months ago.
I have tried all the connections
Customer: replied 7 months ago.
can copy but can not print from computer
Customer: replied 7 months ago.
What"s happening Alison??
Customer: replied 7 months ago.
tried re installing
Expert:  GeekGal replied 7 months ago.

Thank you for that information. I am checking to make sure that 1) printer is comptible with XP and 2) if there are any updated firmware packages for the printer.

Expert:  GeekGal replied 7 months ago.

I am so sorry. I am having technical issues at the moment with my search function. I will "opt out" and allow someone else to take over so you won't have to wait for me. Don't wory. You won't have to repeat any of this. The next expert will see our previous conversation. Thank you for your patience. Have a great evening!

Expert:  Jason Jones replied 7 months ago.


I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

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