Hello. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. What typ of printer are you trying to connect?
Thank you for that information. I am checking to make sure that 1) printer is comptible with XP and 2) if there are any updated firmware packages for the printer.
I am so sorry. I am having technical issues at the moment with my search function. I will "opt out" and allow someone else to take over so you won't have to wait for me. Don't wory. You won't have to repeat any of this. The next expert will see our previous conversation. Thank you for your patience. Have a great evening!
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.