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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I bought a vizio all in one computer from Costco couple

Customer Question

I bought a vizio all in one computer from Costco couple years ago. but I can not work with it these days because on the right up corner it shows PC OFF when I turn on the computer. I don't know what's wrong with it. I bring it to many stores for help. They do not any idea about it either. Can you help me to solve this problem. Thanks!
Submitted: 8 months ago.
Category: Computer
Expert:  Martin replied 8 months ago.

Hello Quan, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 8 months ago.
Ok.
Customer: replied 8 months ago.
If computer is not fixed you will charge or not.
Customer: replied 8 months ago.
You know computer doesn't work right now. I use my cell phone to communicate with you.
Expert:  Martin replied 8 months ago.

Of course not, Quan.

Can you take a photo of the message you see on the screen and attach it here so I can get a better idea of what you see on the computer?

Customer: replied 8 months ago.
I can't see anything on the screen. It is on PC OFF status when I turn on the power. Screen stands on dark.
Expert:  Martin replied 8 months ago.

So you press the Power button to turn the computer on and nothing comes on the screen at all?

Does the computer make any sound at all?

Customer: replied 8 months ago.
I tried power off and on. It doesn't work. On the screen up right corner shows PC OFF for few seconds when I turn it on, then disappeared and screen went to dark.
Expert:  Martin replied 8 months ago.

Does the computer make any sound at all?

Customer: replied 8 months ago.
No.
Expert:  Martin replied 8 months ago.

Press the Power button for 10 seconds then let go.

Press it again to try and turn it on.

Do you still hear nothing at all?

If you hear nothing your PSU (Power Supply) is most probably dead and needs to be replaced.

Expert:  Martin replied 8 months ago.

Does that make sense, Quan?