Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=212118
You need to run the program by saving the support-logmein file and then running it by clicking on it.
I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.