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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36117
Experience:  Over 20 years of consulting to the IT industry
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After installing Windows10 a month ago my PC suddenly

Customer Question

after installing Windows10 a month ago my PC suddenly doesn't come on although the indicator lights do Microsoft says I have a "black screen" and that it may be a "hardware" issue
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you please remove the power cable from the computer then hold the power button in for 60 seconds then release.

Once done, connect the power cable, turn on the computer and tell me if it now comes on please David

Thank you