Hello! My name is*****I am a certified computer professional who will assist you with your question.Please tell me what exactly happens when you start the computer. Will it boot to Windows?I am awaiting your reply.Thanks,IT Miro
Do you see any error messages?
Please disconnect the computer power cable. Leave it disconnected for about a minute. After that, re-connect the power cable and start the computer. Look at the monitor.
Let me know what you see.
I don't understand your question. Please clarify.
Based on what I see, you chose to pay $40 for this question.
In order for me to help you, you need to follow my instructions. I first need to know what is displayed on the screen when you start the computer
It seems that something has happened to boot files which are needed to properly load Windows 7. Since you have Windows 7, you should be able to fix the problem easily.Here is what to do:First, restart your computer and then keep pressing the F8 key rapidly until you see the Advanced Boot Options. Once you see that menu, select the Repair Your Computer option and press Enter. Wait for a while and follow the on-screen instructions. You should get to the window that has several repair options, including Startup Repair.So, click on Startup Repair which should fix all found startup problems automatically. Once it has finished, your computer should restart and operate normally.However, if it is still the same, repeat the instructions to go back to the System Recovery Options window, but now select System Restore. When you click on System Restore, follow the on-screen instructions where you can choose one restore point based on a date to revert system settings back to that date (when all worked fine). Wait for the process to finish and it will automatically restart the computer. Hopefully, the problem will be gone. Don't worry about your personal files as they won't be affected by System Restore.If you encounter problems, I am here to help you further.Regards,IT Miro
Remote assistance works only when you can boot to Windows. Since you cannot boot to Windows, I cannot remotely access it.
You first mentioned that the F key worked, so I suggested to try with the F8 key.
You should see "Repair Your Computer". Press the F8 key again in case it is not there.
Do you happen to have a Windows installation or repair disk?
Are you able to access the BIOS and change the boot order so that it can boot from the disk?
Press the F1 or F2 or Delete key once the computer is powering on.
Go to the Boot menu and change the boot order priority there. Set CD/DVD drive at the top, then press the F10 key to save the changes and exit.
Check all tabs to see anything that says "Hard Disk", "CD/DVD", "USB", etc.
Make that as the 1st boot device. Select it and press + or any other key to make it to the top.
Good. Make sure you have saved the changes and exited.
You can then insert the Windows 7 disk and it should load from it.
If it says "Press and key to boot from CD or DVD", then just press any key on the keyboard, such as Space or Enter, etc. It will then boot to the Windows Setup that will show you the window with options to either install Windows or repair Windows.
You can restart the computer and try again.
That's strange. Please disconnect the mouse USB cable from the current USB port and then plug it into another available USB port. See if it will work. If not, please restart the computer and try to boot to Windows 7 disc again. Hopefully, this time the mouse will work.
In order to solve the problem, you need to boot from the Window 7 disk and access the repair options by clicking on the "Repair Your Computer". See the picture:
It looks like your will need to use a USB mouse to go past the screen you see. If you don't have it, please buy it or just borrow it from a friend or neighbor.
The problem is with the Windows installation which needs to be repaired using a Windows installation or repair disk, as I mentioned. Unfortunately, I cannot get into your computer remotely if your Windows isn't booting.
For now, since you can't get past the Windows Setup screen. When you get a USB mouse, let me know and we can continue.
Just access this same page. You can bookmark it (add to favorites) for easier access. Another way would be to log into your e-mail account you used with JustAnswer and click on the "View Answer" button in one of the e-mails you received. That will point to this page.
Whenever you want to continue, just send me a reply here.
Sure, no problem.
Sorry for the delay. I was away from the computer when you sent me replies. I am available now. Let me know if you can boot the Windows 7 disc and use the mouse in order to click the "Repair Your Computer" option.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.