Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please restart the computer and let me know if you see the screen with an animated Windows logo with the "Starting Windows" text, or you just see the screen with a blue Windows logo.
I am awaiting your reply.Thanks,IT Miro
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro