Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
What have you tried to get this fixed on your own, did you try anything from your side to resolve it.
Is this a laptop or a desktop computer?
I am sorry about the billing part as an expert we do not have access to customer info and billing.
Push and hold down the power button for 35 seconds and then release it the computer will shut down and let it be off for 3 mins. Power it back on and let me know it should boot fine after it initiates auto repair.
do you see a power button on that screen ?
Hold down he shift key and then click on power and select restart while the shift key is held down let the computer reboot and let me know once you are on the recovery screen.
can you take a screenshot and post it here.
can you take a screenshot and post it here?
have you tried the startup repair?
once you are on the windows error recovery screen you may use the arrow key on the keyboard to select windows launch startup repair and hit enter let that complete then you may be able to launch windows just fine. Let me know how it goes.
are you sure you have tried the startup repair?
is it windows 10 upgraded windows it has or the original windows 7
do you have the original windows os disk with you this will require the os disk to run windows repair to recover the operating system.
you will need the windows 7 disk without the disk we cannot proceed further as and when you run the repair it looks for the windows disk to copy and overwrite the corrupted files of windows which is damanged due to which its not booting up. I hope you understand we cannot move further till we have the windows 7 Os disk.
if you do not have a disk no one can help you get the windows revived for that you will need a windows 7 disk Tech support cannot do a magic to revive the corrupted Windows 7 OS. I hope you understand the concept of repair reinsall needs an OS disk.