Hello! My name is ***** ***** it is my pleasure to assist you this evening. I understand that you had an AOL account that was inadvertently closed by the account owner?
Gotcha! Despite it being a sub-account, AOL considers your account as its own entity and you should be able to successfully reactivate. May I ask what you're already tried so I don't have you re-tracing your steps?
Yikes! That's incredibly frustrating. Very sorry you had to deal with that. May I have you try their "standard" process to see if it works before we get into more complicated stuff?
Here's what we'll try:
...this should, then, prompt you to reactivate your account. Do you mind trying?
May I ask your AOL username?
Thank you for your patience. I will be back with you shortly.
Thanks again for your patience.
I've spoken with AOL, but am afraid I do not have good news. Due to the age of the account, it was setup in such a way that it cannot be separated out from under the "master" account -- even if the original account holder were available to give explicit permission to do so. The only option in this case would be for the original account holder to reactivate their account and keep it and all sub accounts open.
I understand your situation is such that the original account owner is unavailable and, thus, even the above is not a possibility. Being so, I deeply regret to pass along the news that you will need to create a new AOL account in order to continue using their service.
I know this is not the answer you were hoping for, and it is likewise not the answer I hoped to provide. I wish I could assist further, but this does appear to be a policy issue on AOL's end that can't be circumnavigated.
On a personal note from me to you, I am so sorry for the stress this situation is causing you. It's a painful situation to deal with, and if I can be of any further assistance insofar as recommending new services to try, etc., I'm glad to offer any advice I can.
I'm very sorry to have been unable to further assist with your issue. Your account does not indicate that you have a recurring subscription, so you will be charged only for the question you asked tonight.
Please know, however, that JustAnswer does offer a 30-day refund guarantee in the event you are not satisfied with my service. You can request a refund here:
Despite not being able to assist with this specific issue, we appreciate your business and hope you will consider returning in the future.
Thank you for your understanding. Given the situation, please investigate the refund procedure; JustAnswer's customer service team is very interested in making sure you are as happy with our service as possible and I'm sure would be willing to help in regard to the billing. I'm afraid I haven't access to the financial side of things, else I would help myself.
We do appreciate your business and hope we can be of better service next time!