Hello. My name is ***** ***** I will be assisting you today.
What's the make/model of the device and operating system?
If you press F11 repeatedly on startup, does it take you to a recovery manager menu?
Is there any data on here you need recovered if we try to reload it to factory default?
Try F8 and then F10
You're pressing it repeatedly on startup?
ok, what are our options here?
we can't do remote assistance yet as the computer can't boot
What's the options under startup utility?
whats options under Advanced?
ok sounds like you're in bios, we don't want this.
try turning off/on and F11 repeatedly again
Are you able to take a picture with your phone and attach it here?
Did this come with Windows 10 or did you upgrade to it?
Is there a Windows 7 product key on bottom of device?
We may have to burn a DVD to reinstall.
do you have access to a working computer and blank DVD?
That's going to be our only option if we can't get it to boot to recovery manager using F11.
its to prevent the computer from running risky external devices.. like a bootleg dvd or an infected flash drive
It's going out to the email server and not through your computer probably.