Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, Please follow the step by steps instruction to reset your password :
Click this link: Reset your password.
Choose the reason you need your password ***** then click Next.
Enter the email address you used when you made your Microsoft account.
Enter the characters you see on the screen then click Next.
If you've added security info to your account, Microsoft servers will send a one-off code to the alternative phone number or email address you gave them. After you have entered that code on the next screen, you'll be able to make a new password.
Hope this help, please let me know the results
Has everything worked out please?
Do you still need halp please?