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Hi Marcella, my name is ***** ***** I will do my best to assist you.
Im sending you an offer for phone support, so I can call you and we can discuss this issue. Its entirely possible that we may be able to fix the issue over the phone with a few simple steps.. Or, worst case scenario we can order the recovery disk set for you if needed.
Im sending the offer for phone support to you now, once that offer is accepted, please enter your phone number in the "enter contact info" section.