I'm sorry about the issue. Was it working fine previously? When did this issue first occur?
Is the internet currently working on the computer?
What's your antivirus / security program, if any?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Thank you. Please let me know when you are available, so I can connect remotely to your computer and fix. Please reply at the box below. Thank you.