My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
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Hope you have purchased product via online..
1: Login to your Microsoft Account (Email which you registered with Microsoft at time of purchase)
2: Search for Microsoft email for flight sim gold payment confirmation
3: Open email and find serial key in it
Let me know the update.
Waiting for your reply
I am sorry, it was on my off time you responded. I am back now
Would you please update on below queries..
1: How you have purchased the product?
(Online or Locally purchased)
2: Have you received Installation Disc or Just downloaded from Internet?
3: Why are you installing the product? (Changed computer or Reinstalling due to some issue)
I will be there for next 4 hrs
"there is a separate key for acceleration" Do you refer this key which is purchased by online?
I want you check for Microsoft purchase receipt mail for this product. You will definitely find the product key on that mail
We don't have to worry if we can produce atleast the payment receipt to Microsoft as they can help us to recover product key
Let me know your response