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Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 152
Experience:  Sr System Administrator at General Dynamics
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I was told by Microsoft tech support Acer needs to provide

Customer Question

I was told by Microsoft tech support Acer needs to provide me Windows 8 activation key
Submitted: 8 months ago.
Category: Computer
Expert:  Harold Hanna replied 8 months ago.

Hello Bill how are you today? Where did you buy the laptop?

Customer: replied 8 months ago.
Amazon
Expert:  Harold Hanna replied 8 months ago.

Was it new when you bought it?

Customer: replied 8 months ago.
Expert:  Harold Hanna replied 8 months ago.

Did you contact the vendor you purchased it from? How long ago did you purchase it?

Customer: replied 8 months ago.
No. Tried to resolve with MS today.
Expert:  Harold Hanna replied 8 months ago.

I am attempting to accept the Secure Remote Assistance but it states it has failed. Sometimes this can be easily resolved by changing your payment information within the website. I am not in billing and unable to fix it myself but that method has worked before.

Expert:  Harold Hanna replied 8 months ago.

Can I see a link from where you purchased it exactly? I understand Amazon, but there are multiple vendors on there.

Customer: replied 8 months ago.
I don't understand
Customer: replied 8 months ago.
Was through Amazon not another vendor
Customer: replied 8 months ago.
Hello
Expert:  Harold Hanna replied 8 months ago.

I know but they have many sellers on there. Do you have a link so I can look at the model of the laptop?

Customer: replied 8 months ago.
I don't sorry
Expert:  Harold Hanna replied 8 months ago.

OK. How old is the laptop?

Customer: replied 8 months ago.
9 months or so
Expert:  Harold Hanna replied 8 months ago.

Let me see if there is a restore partition. Sometimes you can have it reinstall from a restore partition and it will add the activation key.

Customer: replied 8 months ago.
Thanks
Customer: replied 8 months ago.
Hello?
Expert:  Harold Hanna replied 8 months ago.

What is the model of the computer?

Expert:  Harold Hanna replied 8 months ago.

When the computer turns on, push the left alt button and hold it, then tap the F10 button. This should bring you to the recovery options. This will delete everything on the hard drive and reinstall Windows. Usually Windows has the key built in on newer computer so there may be something wrong with the installation that this will fix.

Customer: replied 8 months ago.
Acer E1-572-6870
Customer: replied 8 months ago.
Thank you. I'll give it a try
Expert:  Harold Hanna replied 8 months ago.

Let me know here if you have any other questions or have trouble doing the recovery!

Expert:  Harold Hanna replied 8 months ago.

Did this end up working for you Bill?