Hello! My name is*****
I am a certified computer professional who can assist you with the problem you described.
I see your computer is unable to boot to Windows. Please tell me which Windows version is installed on the computer. Also, have you made any changes to your computer recently which resulted in this boot problem, or it just happened on its own?
Let me know,
Thanks for the update!
First, I suggest resetting the BIOS/UEFI settings to their default. To do that, restart the computer and press the F1 or F2 button to enter the BIOS/UEFI setup. There look for the Exit tab where the Load Setup Defaults option should be available. Press Enter and confirm when asked. After that, select Save Changes and Exit. Your computer will then restart.
In case you don't see such options, look for all tabs to find an option to reset settings or load defaults.
Let me know the results.
May I know when this problem first started to happen?
Thanks for the information!
You should be able to fix the missing boot configuration in Windows using the bcdedit command. I suggest reading this article first:
Yes, the boot configuration files should be stored in the reserved 100 MB partition. Solving this problem manually may not be easy, so I suggest booting from a Windows 10 installation media and executing several boot repair commands using the Command Prompt.
Click here to see the explanation:
Since you have Windows 10, you cannot boot into recovery just by pressing the F8 key while the computer is powering on, which was possible with Windows 7 and Windows 8 (Shift + F8). Instead, you need to boot from a bootable Windows 10 disc or a bootable Windows*****
In case you don't have any of those, you can create it easily. Here is how:
First, go to this link in order to download the Windows 10 media creation tool:
Run the tool and select the Create installation media for another PC option and click Next. You will then be able to choose between creating a bootable USB flash drive or a bootable disc (ISO file). My recommendation is to go with the bootable disc so that you can always have your own Windows 10 installation disc if needed in the future. So, choose the ISO file option and click Next. Select where to store the Windows 10 ISO file and let it download. It could take some time for it to finish.
When done, you will need to burn the ISO file onto a blank disc (DVD). To do that, you can use a free program named Free ISO Burner which you can download on this link:
Start Free ISO Burner and insert a blank DVD. Click Open and locate the ISO file you downloaded using the media creation tool and then click Burn. After you have burned the disc, restart the computer. It should then load the Windows 10 setup from the disc. If not, you will need to access the BIOS (UEFI) and set booting from the CD/DVD drive.
At the Windows Setup screen, you will then be given a way to (re)install Windows 10, or to repair it. Select "Repair your computer" option located in the bottom left corner. The "Choose an option" screen will appear. On that screen, click on "Troubleshoot", then click on "Advanced options" and then click "Command Prompt".
The computer will then start the Command Prompt. Once started, execute these 3 commands below:
bootrec /fixmbrbootrec /fixboot
Note that there is space after "bootrec". When done, you can eject the Windows 10 installation disc and restart the computer.
Hopefully, that will restore the correct boot configuration.
Since the boot configuration has returned after restoring from an image backup, it means the problem was somewhere in Windows, not in the BIOS/UEFI boot. It is good you had created an image backup. If you can, check which partitions that image backup contains. If it contains a backup of the reserved 100 MB partition, then you probably only need to restore that one.
OK, let me know what happened.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.If you don't require further assistance, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro
Thanks for letting me know, Bill.
It is good you had created a backup, so you don't need to worry about further complications.
For any other issue, feel free to let me know.
Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.
Let me know if there is anything else I can assist you with.