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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31302
Experience:  Over 20 years of consulting to the IT industry
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When I am receiving incoming calls, my magic does not ring.

Customer Question

when I am receiving incoming calls, my magic jack does not ring. wHen I open magic jack I find the messages
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: that is the only problem I am having at this time
JA: Is there anything else the Computer Technician should be aware of?
Customer: no
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you remove the power adapter to the magicjack and let it sit for 5 minutes,

Then connect the power, wait 5 minutes and tell me if it can then receive a call.

Let me know the results please.

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