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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Why cant I sign in with the accounts that I have made

Customer Question

why cant I sign in with the accounts that I have made
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

On which account you are unable to sign in?

Customer: replied 10 months ago.
Microsoft office setup
Customer: replied 10 months ago.
hey michelle r u there
Expert:  Michelle replied 10 months ago.

yes i am there

Expert:  Michelle replied 10 months ago.

you have installed MS office and you are unable to open the package?

Let me know the problem a bit more in detail.

Customer: replied 10 months ago.
I am not sure if it is even finished installing because they are saying to make a Microsoft account and each time I do it refuse to open after I have been trying all night and just cant get pass that point
Customer: replied 10 months ago.
hello
Expert:  Michelle replied 10 months ago.

is it windows 10 you have on the computer or other windows version let me know that then i can search and let you know if its installed or not.

Customer: replied 10 months ago.
what is happening now michelle
Expert:  Michelle replied 10 months ago.

are you getting my replies?

Customer: replied 10 months ago.
no I haven't seen any replies just now you ask I see that question but nothing else
Expert:  Michelle replied 10 months ago.

i am sorry about that but i am replying as soon i get your message.

Expert:  Michelle replied 10 months ago.

is it windows 10 you have on the computer or other windows version let me know that then i can search and let you know if its installed or not.

Customer: replied 10 months ago.
its windows 10
Expert:  Michelle replied 10 months ago.

Thanks. click on the search icon and type in office and let me know if any icon appears for Ms office.

Customer: replied 10 months ago.
it says Microsoft office desktop at the top of the search bar
Expert:  Michelle replied 10 months ago.

click on that icon and let me know if it opens Office

Customer: replied 10 months ago.
no it says thanks for your interest in office now lets get started but that is what been happening
Expert:  Michelle replied 10 months ago.

That means it has not yet installed.

Expert:  Michelle replied 10 months ago.

Remote Connect Service - Quick Resolution
If youlike i can remote connect to your computer and fix the issue - The Secure Remote Assistance service is an additional service which will allow me to work directly on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.

Customer: replied 10 months ago.
I think I have created three to four accounts and none of them works afterward. so that's an additional 26.00?
Customer: replied 10 months ago.
what will the total be for everything?
Expert:  Michelle replied 10 months ago.

It will be a $19 in addition. For billing inquiry you will have to contact customer care because we do not have access to Customer info and billing.

Expert:  Michelle replied 10 months ago.

customer satisfaction guaranteed.

Expert:  Michelle replied 10 months ago.

let me fix the ms office first and then we can work on the additional payment later will that be okay.

Expert:  Michelle replied 10 months ago.

Secure Remote Assistance
After you click it will open a page click on the green "I Agree" button.
Download and run the Elsinore screen connect.
Allow it to install and let it be opened.

Expert:  Michelle replied 10 months ago.

I see you are offline let me know when you would like to continue.