Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
On which account you are unable to sign in?
yes i am there
you have installed MS office and you are unable to open the package?
Let me know the problem a bit more in detail.
is it windows 10 you have on the computer or other windows version let me know that then i can search and let you know if its installed or not.
are you getting my replies?
i am sorry about that but i am replying as soon i get your message.
Thanks. click on the search icon and type in office and let me know if any icon appears for Ms office.
click on that icon and let me know if it opens Office
That means it has not yet installed.
Remote Connect Service - Quick Resolution If youlike i can remote connect to your computer and fix the issue - The Secure Remote Assistance service is an additional service which will allow me to work directly on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
It will be a $19 in addition. For billing inquiry you will have to contact customer care because we do not have access to Customer info and billing.
customer satisfaction guaranteed.
let me fix the ms office first and then we can work on the additional payment later will that be okay.
Secure Remote AssistanceAfter you click it will open a page click on the green "I Agree" button.Download and run the Elsinore screen connect.Allow it to install and let it be opened.
I see you are offline let me know when you would like to continue.