I'm sorry about the issue. Please click on Start -> All programs -> Windows Update
, then click on the option Show all or available updates, or something similar, then right-click on the Windows 10 item and hide update.
Please reply at the box below to continue. Thank you.
Another method is to download and install the program GWX Control Panel at the website below:
, then use it to disable Windows 10 upgrade.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.
If you still need help with this issue or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,