How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have tried 3 times to download windows 10. but I get it

Customer Question

I have tried 3 times to download windows 10. but I get it downloaded and there is a banner come up that says I have a problem with my computer, I have to call a number that tells me I have virus and they will fix it but cost me 29 dollars, is this actually micro soft doing this or a scam. I have to go back to my windows 7 to get on?
Submitted: 8 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,

I'm sorry about the issue. That is a scam; do not follow any instruction in it; do not call that number.

Where did you try to download Windows 10? Did you try in Windows Update?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Related Computer Questions