How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My Lenovo is not working anymore, it just came up lenovo and

Customer Question

My Lenovo is not working anymore, it just came up lenovo and it shut off to black screen for maybe 10 second then turn black again.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: that's basically it's been doing back and forth.
JA: Is there anything else the Computer Technician should be aware of?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 10 months ago.
Category: Computer
Expert:  Dan replied 10 months ago.

Hello and thank you for your question, I look forward to assisting you today. Please bare with me as I may need to ask you a few questions. First, is this a laptop or desktop?

Customer: replied 10 months ago.
It's a laptop
Expert:  Dan replied 10 months ago.

Okay thank you. How old is it please?

Customer: replied 10 months ago.
maybe like 2 years or more I don't recall
Expert:  Dan replied 10 months ago.

Okay. If you are using the power adapter, have you tried powering it up just on the battery?

Customer: replied 10 months ago.
Customer: replied 10 months ago.
It just go blank for few second then back to lenovo screen for few second back and forth
Expert:  Dan replied 10 months ago.

Did it do exactly the same thing on the battery, and is it possible to remove the battery?

Customer: replied 10 months ago.
its possible to remove the battery
Expert:  Dan replied 10 months ago.

Okay. Please remove the battery and use the power adapter only and see if it will start normally.

Customer: replied 10 months ago.
it's still doing the same thing
Expert:  Dan replied 10 months ago.

Did you just start having this problem or have you noticed anything different in the operation prior to this?

Customer: replied 10 months ago.
we before it was going to be like this I was watching youtube and it started to freeze up the screen so I have to turn it off and back on but this time when I turn back on its not the same.
Expert:  Dan replied 10 months ago.

Okay, try this for me please. Remove the battery and power supply then press and hold the power button for about 30 seconds. Re-apply power and try to restart.

Customer: replied 10 months ago.
It still does the same thing
Expert:  Dan replied 10 months ago.

Are you familiar with where the RAM modules are located? There should be a small hatch on the bottom marked with a small icon that looks like a memory module. If so and you are comfortable with removing them we can try that?

Customer: replied 10 months ago.
not really but I can try, that mean I have to take off the screw right?
Expert:  Dan replied 10 months ago.

Right. Once you remove the hatch, there should be two modules with one lying half over the top of the other. Let me know when you get to that point.

Customer: replied 10 months ago.
Ok give me a minute to remove them
Expert:  Dan replied 10 months ago.

Only remove one then try to start your computer.

Customer: replied 10 months ago.
you know what maybe my laptop is broken cuz when I try to open it and sometime came off. So I guess that's why its not working anymore.
Customer: replied 10 months ago.
or maybe not I don't know
Expert:  Dan replied 10 months ago.

What did you open and what came off?

Customer: replied 10 months ago.
I open it half way, but heard something so I shake the laptop and something came off. It looks just like a part that you screw on
Customer: replied 10 months ago.
but I couldn't find where it came from
Expert:  Dan replied 10 months ago.

Was it just the screw that holds the hatch in place?

Customer: replied 10 months ago.
I though it was but it has like a shiny reynold paper attach to it. It could just be
Expert:  Dan replied 10 months ago.

Can you describe it a little better please?

Customer: replied 10 months ago.
how would that work that mean I have to pay $31 plus $26 right?
Expert:  Dan replied 10 months ago.

What are you referring to?

Customer: replied 10 months ago.
the charges
Expert:  Dan replied 10 months ago.

The charges are what you have already agreed to pay which should be $36.

Customer: replied 10 months ago.
sorry my back, I was looking at the wrong phrase
Expert:  Dan replied 10 months ago.

Okay, so where are we with removing the RAM?

Customer: replied 10 months ago.
Ok so I try to open it but I couldn't toward the back its hard.
Expert:  Dan replied 10 months ago.

You mean you couldn't remove the hatch?

Expert:  Dan replied 10 months ago.

Still with me?

Expert:  Dan replied 10 months ago.

Please let me know if you are able to continue now or would like to resume at a later time?