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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35767
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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Ihavve Office365/ 2016 to activate. Can you help?

Customer Question

Ihavve Office365/ 2016 to activate. Can you help?
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.


I'm sorry about the issue. Was it working previously? Or is this the first time you are trying to set up Office?

Where did you purchase Office 365 / 2016 previously? Did it give you any instructions?

Do you have the Office product key / activation code?

Do you have windows xp, vista, or 7, or 8, 10?

Please reply at the box below. Thank you,

Customer: replied 10 months ago.
That is not the question I asked. I asked about KIndle white upgrade and inability bto get password ***** to register in the box on the device.
Customer: replied 10 months ago.
Iasked about connecting my Kindle white wiTH PassWORD ***** order to get upgrade of software. Problem: the lettERS Of paSSWORD ***** not register on the kindle screen.
Expert:  Viet - Computer Tech replied 10 months ago.

I'm sorry, you wrote "I have Office365/ 2016 to activate" previously. OK, so now the issue is with your Kindle. Do you mean the Kindle Paperwhite? What kind of password ***** ***** asking for? Do you mean no letters would show on the screen?

- Can you please press and hold the power on / off button / switch on the kindle for about 45 seconds, then turn it back on, and check.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.