I'm sorry about the issue. Was it working previously? Or is this the first time you are trying to set up Office?
Where did you purchase Office 365 / 2016 previously? Did it give you any instructions?
Do you have the Office product key / activation code?
Do you have windows xp, vista, or 7, or 8, 10?
Please reply at the box below. Thank you,
I'm sorry, you wrote "I have Office365/ 2016 to activate" previously. OK, so now the issue is with your Kindle. Do you mean the Kindle Paperwhite? What kind of password ***** ***** asking for? Do you mean no letters would show on the screen?
- Can you please press and hold the power on / off button / switch on the kindle for about 45 seconds, then turn it back on, and check.
Please reply at the box below to continue. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.