For Online Computer Support, Ask a Computer Technician
Hello! My name is*****
I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.
Let me if you would like that.
I cannot check if you signed up for a subscription or not since I am only a Computer Expert here at JustAnswer. I can only refer you to the JustAnswer customer support and to the general help page describing how JustAnswer works.
Here is the link:
However, even though you were charged already, you can request a refund any time if you think you are not getting help you requested.
If you already filled a complaint with PayPal, JustAnswer system could automatically close this request, so I will not be able to respond to you any more. I suggest contacting JustAnswer customer support regarding any billing-related questions.
Then, when you are ready to begin, let me know.
I suggest contacting the JustAnswer customer support to find out how to get a free trial, or for any other billing-related issues.
Here is the link again:
Contacts are on right side.