Hello! My name is*****
I am sorry for the issue you are experiencing. Please tell me if you are using a Windows or a Mac computer. Also, does the issue happen only when opening on-line videos, or it happens with the videos stored on your computer as well?
Let me know,
Thanks for the information!
I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.
Let me if you would like that.
I am following up with you to see if you require further assistance. Let me know by sending me a reply below.
Let me know if you were able to receive my messages.
Do you still require assistance with the original problem, or it has been resolved?