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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I use aol on bothe desk top and laptop. I lost connection on

Customer Question

I use aol on bothe desk top and laptop. I lost connection on laptop. I am unable to log in and I like using the lap top more.
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I use wireless connection. But now when I clike on America online icon on desk top It doesn't allow me to log in. My user' name and family members have disappeared.
JA: Is there anything else the Computer Technician should be aware of?
Customer: Yes, I can log on aol with desktop but not my laptop as before.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 10 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 10 months ago.

Hi,

I'm sorry about the issue. Does the laptop have windows xp, vista, or 7 or 8 or 10?

Does it show any login screen?

Is the Internet Explorer program working on the laptop?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 10 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.