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Hello, can you describe the original error in more detail please?
If the other expert was unable to help you you can request a refund and we can attempt to repair the issue. If they were in the middle of helping you and gave you a return time that may be better? I will have to redo the remote transaction etc, but you will get a refund from the other attempt. If they just didn't have time to assist, you may want to allow them time, as your satisfaction is guaranteed. It is up to you how we proceed.
I have a monthly membership. So it does not matter.
He said to connect with another expert.
OK understood. What is the exact problem?
I was not charged extra for the other expert to get connected.
They did a remote connection for free?
Do you know if that is part of your subscription? I apologize I am not in billing directly. I can try to find out in a few minutes.
I have sent a support request to see if this is part of the subscription service, I am unsure so I will be happy to help when I get an answer. Can you describe the issue in more detail? We can work on it this way until I make sure I am able to connect remotely.