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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Could I get connected to a computer expert through

Customer Question

Could I get connected to a computer expert through Teamviewer to help me show e-mail contents on my hotmail account of internet browser on Windows 7?
I was being helped an earlier by another expert who had to go because of a meeting.
He could not help with the above issue.
Teamviewer
ID: 522 615 900
PW: 4840
Submitted: 9 months ago.
Category: Computer
Expert:  Harold Hanna replied 9 months ago.

Hello, can you describe the original error in more detail please?

Expert:  Harold Hanna replied 9 months ago.

If the other expert was unable to help you you can request a refund and we can attempt to repair the issue. If they were in the middle of helping you and gave you a return time that may be better? I will have to redo the remote transaction etc, but you will get a refund from the other attempt. If they just didn't have time to assist, you may want to allow them time, as your satisfaction is guaranteed. It is up to you how we proceed.

Customer: replied 9 months ago.

I have a monthly membership. So it does not matter.

He said to connect with another expert.

Expert:  Harold Hanna replied 9 months ago.

OK understood. What is the exact problem?

Customer: replied 9 months ago.

I was not charged extra for the other expert to get connected.

Expert:  Harold Hanna replied 9 months ago.

They did a remote connection for free?

Customer: replied 9 months ago.

Yes

Expert:  Harold Hanna replied 9 months ago.

Do you know if that is part of your subscription? I apologize I am not in billing directly. I can try to find out in a few minutes.

Expert:  Harold Hanna replied 9 months ago.

I have sent a support request to see if this is part of the subscription service, I am unsure so I will be happy to help when I get an answer. Can you describe the issue in more detail? We can work on it this way until I make sure I am able to connect remotely.