Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Just to clarify are you having this issue on Internet explorer also before this when you open internet explorer does it takes to your emails in your gmail account?
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Thank you for the details.
Do you want me to remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
OK no problem i can understand that i offered remote support because its easy for to check the issue also you do not need to do anything + you can see what all i am doing.
I will give you instructions to fix the issues you are facing on Internet explorer please try to do it.
First open Internet explorer then press Alt key + V key that will show view options in the top of Internet explorer then click on Toolbars then see if Menu bar is checked if not select it.
See if that opens files,view,favorites etc.
Let me know once you have done that.
Do you want me to send you the remote support link to access your PC?
Why do want to change the credit cards?
OH OK i can understand that here is a link of our site details so that you can check it out http://ww2.justanswer.com/about-us
Also there is a additional charge for remote support i believe you can see that on the bottom of the reply box.if you agree to that charge you can click on request for secure remote support and let me know if you have any doubts.
Did you see the secure remote support details?
If you cant find the secure remote support option i can send you the link to do the remote support.Please let me know ?
Checking to see whether you still need my help.
Please let me know.
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