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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9006
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am running QK8 on Windows 7 Home Premium, Svc. Pack 1.

Customer Question

Hi,
My name is***** am running QK8 on Windows 7 Home Premium, Svc. Pack 1. Model OptPlex 390, sys. memory 4.00GB Ram, with a 64 bit operating sys.
Recently when I tried to launch a QK doc., it would not launch. I uninstalled and reinstalled. I've had several issues: 1. The splash blew up to 800% (not sure), and now the splash shows, but the cursor spins. NO launch.
I want very much to stay with QK, but need to know the issue before purchasing another copy, if I need to.
Thank you
Submitted: 1 year ago.
Category: Computer
Expert:  Robert M. replied 1 year ago.

what does qk stand for ?

You might try doing a system restore to a time when it was working if it was not long ago. that can fix issues like this very easily

System restore instructions - windows 7 or 8 or 10

hold the windows logo key down and hit R
type rstrui.exe in the run box that comes up and hit enter

select restore to an earlier date.

Under the "suggested restore" which is usually not old enough to help is a link for "OTHER RESTORE POINTS"
click that if the suggested ones are not BEFORE THE PROBLEM STARTED

choose a date that is BEFORE you experienced the problem

hit ok / restore

the computer will start to shut down

a restoring settngs box will appear with a status bar

when it finishes your computer will restart with the same settings it had on the date you restored to. your data will not be affected.

It is not perfect. But it fixes a lot of things.

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