I'm sorry about the issue. Did you purchase Kaspersky online or in store?
Did it give you any instruction? Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hello! My name is*****
Please tell me if you still require assistance with the Kaspersky activation problem.
I am following up with you to see if you require further assistance. Let me know by sending me a reply below.