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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having problems with the ASUS UltraSlim running Windows

Customer Question

I am having problems with the ASUS UltraSlim running Windows 7. Touch pad does not function and right side USB port is not being recognized. Is there anyone in the Southern New Jesry area who can look at this or can you help me?
Submitted: 1 year ago.
Category: Computer
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 1 year ago.

Charlie, How old is this unit?

Customer: replied 1 year ago.
2012 unit
Expert:  Tim replied 1 year ago.

OK, so its probably out of warranty then. Those notebooks usually do not last a long time, 3-5 years, i'm unsure who in your area can service these, but its almost ALWAYS cheaper to replace.

- TIm

Customer: replied 1 year ago.
OK I appreciate your input...did I pay $40 for that answer, as I am no further along than I was when I started?
Customer: replied 1 year ago.
Not sure I am "fully satisfied"...
Expert:  Tim replied 1 year ago.

That was just my last response, i had to step away, I Don't know what to tell you other than it sounds like plausible bad hardware, I could remote in and check.

Expert:  Tim replied 1 year ago.

i'm also very happy to opt out and let someone else help you.

Customer: replied 1 year ago.
To remote in, will that cost me another $26??
Expert:  Tim replied 1 year ago.

I can do it for 5.00

Customer: replied 1 year ago.
Lets hold up... thanks for your help, but I am going to go in another direction
Expert:  Tim replied 1 year ago.


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