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Hi, thanks for using JustAnswer.com I am Cris.
Did you do a reset by choosing "Erase all Content and Settings"?
Try holding the top button and home button down together at the same time.
Continue to hold the two buttons down until the iPad shuts off and the Apple logo appears. Then wait about 1 minute for the device to boot up. Let em know if this unfreezes your device.
If so selecting a positive rating is appreciated. Reply to me with any further questions.
Please give me more details.
Did the iPad restart? The more detail you give me on your replies the further I can help you.
Reset your device using DFU mode this will require use of a PC with iTunes and your iPad being connected to it with USB cable.
At this point iTunes will show you an alert saying it's detected your iPhone, iPod touch, or iPad and it needs to be restored.
Did my solution work for you?