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Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Do you have a memory card reader, that is compatible with Windows 10?
Can I access your computer remotely and check the issue?
S H E F I N
Please go to the link below, click Start Full version, it's free. It will download Teamviewer. Download and install Teamviewer.
After installing it, let me know the ID (E.g 578 467 234) and password (E.g. 2345), so that I can access your computer.