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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
what is the make and model of the device you are describing the problem with.
are you able to get into the home screen?
you dont need to go to googleplay to reset your tablet.
Click on the settings icon and let me know when you are there.
what have you already tried to reset the tab please let me know the steps so that i do not repeat the same steps you have already tried.
i am sorry you didnt tell the steps you have already tried.
Google will charge $159. If you want you may let me know what have you already tried then i can give you the steps to reset the Tablet.
sure i will give you the steps now.
I am sorry about that if you feel you are getting a run around, being a professional i need to know what all steps have you already performed so that i do not repeat the same steps which you have already tried.
Steps you may perform:
1. Push and hold down the power button for 20 seconds and then release it the Tab will be powered off.
2. Wait for 2 mins and then press and hold down the volume up button and the power button at the same time till you see an android robo then you release the pressed buttons.
Let me know once you are there.
you got the steps to reset in the list after trying the steps i gave using the button combination?
The steps on youtube are the same which i gave.
For billing you can contact customer care they will take care of your billing question.