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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My dopo won't let me factory reset it because Google play is

Customer Question

My dopo won't let me factory reset it because Google play is not responding
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I have tried to reset it a 1000 time so that I can redownload Google play services
JA: Is there anything else the Computer Technician should be aware of?
Customer: No that's all
JA: OK. Got it. I'm sending you to a secure page on JustAnswer where you can place your fully refundable $5 deposit (plus $31 after the Computer Technician responds). While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

what is the make and model of the device you are describing the problem with.

Customer: replied 9 months ago.
Double power7
Customer: replied 9 months ago.
Michelle
Expert:  Michelle replied 9 months ago.

are you able to get into the home screen?

Customer: replied 9 months ago.
I can but Google play services won't let me do anything
Expert:  Michelle replied 9 months ago.

you dont need to go to googleplay to reset your tablet.

Click on the settings icon and let me know when you are there.

Customer: replied 9 months ago.
I have tried that it won't work
Expert:  Michelle replied 9 months ago.

what have you already tried to reset the tab please let me know the steps so that i do not repeat the same steps you have already tried.

Customer: replied 9 months ago.
I have tried just that
Expert:  Michelle replied 9 months ago.

i am sorry you didnt tell the steps you have already tried.

Customer: replied 9 months ago.
Just forget it I will call Google
Expert:  Michelle replied 9 months ago.

Google will charge $159. If you want you may let me know what have you already tried then i can give you the steps to reset the Tablet.

Customer: replied 9 months ago.
I just need to know how hard rest with out turning on my tablet
Expert:  Michelle replied 9 months ago.

sure i will give you the steps now.

Customer: replied 9 months ago.
Please and stop giving me the run around
Expert:  Michelle replied 9 months ago.

I am sorry about that if you feel you are getting a run around, being a professional i need to know what all steps have you already performed so that i do not repeat the same steps which you have already tried.

Steps you may perform:

1. Push and hold down the power button for 20 seconds and then release it the Tab will be powered off.

2. Wait for 2 mins and then press and hold down the volume up button and the power button at the same time till you see an android robo then you release the pressed buttons.

Let me know once you are there.

Customer: replied 9 months ago.
I figured it out please cancel my membership
Expert:  Michelle replied 9 months ago.

you got the steps to reset in the list after trying the steps i gave using the button combination?

Customer: replied 9 months ago.
No I used YouTube to fix it so cancel my membership
Expert:  Michelle replied 9 months ago.

The steps on youtube are the same which i gave.

Expert:  Michelle replied 9 months ago.

For billing you can contact customer care they will take care of your billing question.