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Ask Cris Your Own Question

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 5869
Experience:  10 years of IT experience in both business and residential.
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I've received an email 2nd generation kindle and I have it

Customer Question

I've received an email for my 2nd generation kindle and I have it in front of me and it tells me a problem occurred and could not be completed successfuly.
Submitted: 9 months ago.
Category: Computer
Customer: replied 9 months ago.
I don't really know if I need this, would just like to cancel.
Expert:  Cris replied 9 months ago.

Hi, thanks for using JustAnswer.com I am Cris and will be more then glad to assist with your question.

This seems to be a glitch with the software. Press and hold the power switch on your Kindle for 20 seconds. Continue to hold until the device shuts off then turn it back. This should clear up any software glitches you may have on your device.

Please let me know if you have any further questions. Selecting a positive rating is appreciated.

Expert:  Cris replied 9 months ago.

How did you make out?

Expert:  Cris replied 9 months ago.

Did the solution work for you?