Hello!Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
How do you connect the printer to the computer? Using USB cable?
S H E F I N
First, setup wireless on your printer by following the instructions below.
On the printer control panel, touch the Connection Information icon (depending on your current setup), and then touch Wireless Menu.
Touch Wireless Setup Wizard.
The printer searches for available wireless networks.
Touch the name of your network, and then follow the instructions on the control panel to connect the printer to your wireless network.
After setting up wireless, install the latest driver for the printer. If you are not able to do that, let me access your computer remotely, so that I can help you resolve the issue.