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Hi , Welcome to Justanswer.com .
It will be better and quick if I can access your computer remotely to fix the problem ..
To do that please follow the below steps
1)Please open the below link URL in browser
2)Then click on I agree button .
3)After that click on Download link to download a file and run it
Then It will connect remotely
No I am still waiting ...
2)Then click on grren color I agree button .
Then it will download a file ..after download open that file
it is not connected yet .
I am waiting for you to connect
Seems some technical issues as we are not able to connect each other . I will open this question to other experts to help you more
Hi, thanks for using JustAnswer.com I am Cris.
Do you still need assistance?
I have proposed a remote connection.
Did you get my proposal for remote connection?
Looks like there is a issue with the credit card. Let's continue we can figure it out later.
Please use the link tot start the session, click agree download the software and run.
I am waiting for you to connect.
I am on your computer, but it seems you are trying to open something.
Close it out I can't close.
let me take over
Can you get the PC to the desktop
I can't see anything please restart your PC and start the session again.
What happens when you try to install?
Did you already purchase the software. The remote session is not working so I will not be able to do anything on your PC.
You should have received a confirmation email. If you need to re-download and install the link should be there.
Yes, check your email if you received a confirmation email then you can re-download if not then the purchase did not go through.
Also just a recommendation there is a better antivirus called Eset which you would purchase from eset.com
You can purchase the eset antivirus it is top rated antivirus for finding and removing viruses.
Yes you can control your PC. I was not able to.
Do you have any further questions for me?
Close out the session, I did on my end.
If not just restart the PC. Also check for any email confirmation on your purchase if there is none. The software was not purchased.
If you have no further questions, yes.
Selecting a positive rating is appreciated.