My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
Before we start, please confirm this issue is related to Computer or TV..
waiting for your reply
As a first phase of troubleshooting, lets reset browser settings as it may resolve most of the issues.
Request you to share the computer browser name(IE/Firefox/Chrome) so that i can tell you the steps for reset.
Please let me know if you still wait for answer