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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32086
Experience:  Over 20 years of consulting to the IT industry
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Fix dell computer desktop XPS 8500

Customer Question

fix dell computer desktop XPS 8500
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

What is the issue you have with the computer?

Customer: replied 10 months ago.
computer turned itself off without loss of electricity to house and no cables dislodged. I tried to download Dell diagnostic and had got error.
Expert:  Richard replied 10 months ago.

ok, what happens when you try to now turn it on?

Customer: replied 10 months ago.
okay you can access the computerHere is the info for the download error:
Property: [AdminUser] = true {boolean}
Property: [InstallMode] = HomeSite {string}
Property: [NTProductType] = 1 {int}
Property: [ProcessorArchitecture] = AMD64 {string}
Property: [VersionNT] = 6.1.1 {version}
Launching Application.
URLDownloadToCacheFile failed with HRESULT '-2146697208'
Error: An error occurred trying to download 'https://downloads.dell.com/tools/dellsystemdetect/DellSystemDetect.application'.
Customer: replied 10 months ago.
turns on fine
Customer: replied 10 months ago.
as far as I can tell
Expert:  Richard replied 10 months ago.

ok, made the offer to connect to computer as its an additional service, please accept it

Customer: replied 10 months ago.
that's a bit high for me. Let me give it another try by myself first.
Expert:  Richard replied 10 months ago.

no problem, but can you explain the actual issue? It turns on and you get an error? Or what is the problem with the computer?

'

Customer: replied 10 months ago.
1st problem: computer turned itself off. 2nd problem: Get error when trying to download Dell diagnostic
Customer: replied 10 months ago.
An error occurred trying to download 'https://downloads.dell.com/tools/dellsystemdetect/DellSystemDetect.application'.See the setup log file located at 'C:\Users\Diana\AppData\Local\Temp\VSDAD9.tmp\install.log' for more information.
Expert:  Richard replied 10 months ago.

ok, download it from my link below

http://ge.tt/2XAWWaY2

Customer: replied 10 months ago.
Link does not work. Answer given is unusable. I do not want your service, Thank you.
Expert:  Richard replied 10 months ago.

ok

Expert:  Richard replied 10 months ago.

no problem